At Schubert Theatres we strive to deliver an exceptional movie-going experience. We understand that sometimes plans change, and unforeseen circumstances arise. Here's how we handle refunds and cancellations:

Purchases: Tickets are sold for specific dates and times, and customers can purchase tickets 1-3 weeks in advance through our partner website, formovietickets.com. Selection of seats and final transactions are completed on their platform.

Refunds & Exchanges: If you are unable to attend a movie showing due to an emergency or have made an error in your ticket purchase, please contact us at (262) 673-7675 or by the Contact page on our website as soon as possible. We review refund requests on a case-by-case basis, with a priority on fairness and customer satisfaction.

For no-shows or late arrivals, please reach out to us. We handle these situations on a case-by-case basis, offering solutions that range from refunds to complimentary movie passes for a future showing, depending on the circumstances.

In the rare event that a movie is canceled by us due to technical issues, weather, or other emergencies, we will provide a full refund or offer tickets to a rescheduled showing or alternative movie, at your preference.

Requesting a Refund: To request a refund, please contact us via the form on our website, by phone, or email, providing the details of your purchase and the reason for the refund request. We aim to process all requests promptly, with the goal of resolving them to your satisfaction.

Time Frame for Requests: All refunds must be requested and processed 30 minutes prior to the scheduled showtime. We encourage you to contact us as soon as you know a refund is necessary. This allows us to better accommodate your needs and offer alternative solutions when possible.

Payment Methods: Refunds will be issued using the original method of payment. For cash purchases made at the theater, refunds will be provided in person. For debit/credit card purchases made through formovietickets.com, refunds will be processed back to the card used for the transaction.

Contact Us: Customer service is at the heart of what we do. If you have questions or concerns about your purchase, please don't hesitate to get in touch with us at (262) 673-7675 or on our website. We are here to assist you.